400-622-0668
BYD USA
Improve after-sales service management for U.S. companies with Microsoft Dynamics Field
By implementing Dynamics 365 Field Service, BYD USA has successfully provided a unified information solution for its after-sales service department. The system integrates various functions of after-sales service, from parts management, service scheduling to maintenance record tracking, optimizing the entire after-sales service process. The automated management of the system greatly improves the service efficiency, reduces the error rate of manual operation, and ensures the rapid response and efficient handling of customer problems. At the same time, the centralized management of information flow also provides more accurate data support for decision making, improving overall operational efficiency and customer satisfaction.
Customer goals and pain points
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The main pain points facing BYD USA are the large volume of parts data and complex aftermarket service business processes, covering a large number of service tasks and a wide range of service areas. Traditional manual management can not cope with this huge and complex workload, resulting in slow service response, information lag, management difficulties, seriously affecting customer experience and service quality. -
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